As an internationally recognized company specializing in the production and development of various testing machines, we offer comprehensive testing solutions to meet your needs, whether you're involved in materials research, quality control, production, or laboratory testing.
We provide sample testing services to analyze the characteristics and parameters of your materials. Based on the samples and test data you supply, we can recommend or customize the appropriate testing equipment.
Before any testing equipment leaves our facility, it undergoes rigorous calibration and testing by our skilled technicians. This ensures the equipment meets your local standards and specifications, reducing the risk of errors that could arise from recalibration at your facility.
To ensure the safety of your testing equipment during transport, we use durable, export-compliant wooden crates that protect the equipment from damage during shipping.
We work with reliable logistics partners to plan the optimal transportation route and timing for your testing equipment. Our team maintains close communication with logistics companies, customs agents, and other relevant parties to ensure a smooth delivery process. All necessary trade and certification documents (such as invoices, packing lists, and insurance certificates) are carefully prepared to avoid customs clearance issues.
Although each of our testing machines are designed to be easy to use, we offer on-site installation, adjustment, and training services to ensure you're familiar with all functions and maintenance procedures. All our products come with a 12-month warranty from the date of signed acceptance, with lifetime repairs and free software upgrades during the warranty period.
Should you encounter any issues during operation or maintenance, our team is available to provide remote technical support, ensuring that any issues are resolved quickly. For more complex matters, we can also dispatch technicians to your facility.
Upon receiving your request, our technicians will promptly assess and provide a solution to your testing equipment issue. If on-site assistance is required, we will arrange for a technician to visit your facility to resolve the problem.
We maintain a stock of essential spare parts for all our testing machines, ensuring that you experience minimal downtime. Regular follow-ups are conducted to monitor equipment performance and ensure timely parts replacement.
We stay connected with our clients, conducting regular check-ins to understand their experience with our various models of testing machines. Feedback is collected and communicated to our R&D team for continual improvements and software upgrades based on your needs and suggestions.
- Products Covered
All testing equipment purchased through authorized channels from our company is eligible for warranty coverage:
A. Warranty Period: Starts 30 days after customs clearance and delivery, and lasts for 12 months.
B. Includes coverage for damages caused by packaging issues during transportation. - Cases Eligible for Free Warranty
A. Repairs required due to product defects or functional issues, such as damaged components or performance malfunctions.
B. Physical damage caused during transportation or caused by packaging issues, provided valid proof (photos or videos) is submitted. - Cases Excluded from Free Warranty
A. Damage caused by force majeure events, such as natural disasters or other uncontrollable circumstances.
B. Issues resulting from problems with the user’s power system, such as improper grounding or voltage fluctuations outside the specified range.
C. Damage caused by unauthorized repairs or disassembly by the user.
D. Mechanical damage caused by improper operation or user error (excluding regular wear and tear).
- Step 1: Submitting a Request
To request warranty service, we encourage our clients to contact us via online customer support, email, or phone, providing the following information:
A. Order number and proof of purchase.
B. Description of the issue, supported by relevant photos or video demonstrations, if any. - Step 2: Review and Response
A. Our customer service team will confirm receipt of the claim within 2 hours and provide an initial resolution within 4 hours.
B. For more complex issues, the repair process will be completed within 2 to 7 business days, depending on the complexity, with regular updates provided to the customer.
